Privacy Policy

Last updated: June 24, 2026

This Privacy Policy describes how Novara ("Novara", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our online store (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. We may collect the following categories of personal information:

• Contact details including your name, address, phone number, and email address.
• Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
• Usage and device data such as your IP address, browser type, device information, and information about how you interact with our Site, collected through cookies, pixels, and similar technologies.

We do not collect or store your full payment card details. Payments are processed securely by our third-party payment processors.

How We Use Your Personal Information

• Providing products and services to fulfill our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, or exchanges, and to enable you to make purchases.
• Marketing and advertising to send you marketing communications (where permitted by law) and to show you advertisements for products or services.
• Customer support to respond to your requests and improve our Services.
• Security and fraud prevention to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Legal compliance to comply with applicable laws and protect our rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to power and improve our Site, to remember your preferences, to analyze how the Site performs, and to serve relevant advertising. This may include third-party analytics tools (such as Google Analytics) and advertising technologies (such as the Meta Pixel). Most browsers allow you to control or disable cookies through their settings. Please note that removing or blocking cookies may impact your experience and some functionality may no longer be available.

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

• With service providers who perform services on our behalf, including our e-commerce platform provider (Shopify), payment processors, shipping and fulfillment partners, customer support providers, and analytics and advertising partners.
• To comply with applicable law, legal process, or governmental requests, or to protect our rights and the rights of others.
• In connection with a business transaction such as a merger, financing, acquisition, or sale of assets.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy practices of any third parties, and we encourage you to read their privacy policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to access the personal information we hold about you.
• Right to delete your personal information.
• Right to correct inaccurate personal information.
• Right to portability of your personal information.
• Right to opt out of marketing communications at any time.
• Right to opt out of the "sale" or "sharing" of your personal information for targeted advertising.

To exercise any of these rights, please contact us at infos.novara@gmail.com. We will not discriminate against you for exercising any of these rights.

California Privacy Rights

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to request deletion or correction, and the right to opt out of the sale or sharing of your personal information. You may exercise these rights by contacting us at infos.novara@gmail.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law, such as for tax, accounting, legal, or other operational purposes.

Security

We implement reasonable technical and organizational measures designed to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of 16. If we learn that we have collected personal information from a child, we will take steps to delete it as soon as possible.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date above.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at infos.novara@gmail.com.